Store Policies

• T. Victoria & Co. accepts online orders to shipping addresses within the United States only and does not ship internationally.
• To ensure the secure delivery of your order, T.Victoria & Co. does not ship orders to post office boxes.
• We can accept post office box addresses for your billing needs. Orders will be processed within 2-3 business days of purchase.
• Customized orders will be processed within 5 to 7 business days.
• If you need an order sent an email to customerservice@tvictoriaco.com with RUSH as the subject line. 

Next-day delivery: $30 without signature confirmation or $35 with signature confirmation.

Orders placed before 1:00 PM EST Monday through Thursday will be delivered on the following day. Orders placed on Friday before 1:00 PM EST will be delivered Monday. If you require Saturday delivery, please emailcustomerservice@tvictoriaco.com to confirm. Sunday and holiday delivery are not available. Next-day delivery is not offered for customized and personalized items. 

Holiday Styling Policy 

• The decorator will only style Christmas trees that are assembled prior to arrival.
• Please make sure that animals are put away during your styling session 
• Invoices should be paid prior or the day of the service, there will be  3.5% service charge for all credit card payments.
• All deposit are non-refundable but transferable in the current year.

Refunds and Returns Policy

• T. Victoria & Co will provide store credits only, no refunds or exchanges. Damaged items are eligible for store credit within 3 days after delivery.
• Customers are responsible for return shipping, T.Victoria & Co. will add $6.00 to your store credit.
• There is an additional rush fee of $50 for concierge services not booked within two weeks of your scheduled event.